Updates

Resident Communications Memo #22: Updated ViaPath Tablet Deployment Schedule

[This memo sent to IDOC residents over JPay Aug. 27, 2025.]

The IC Solutions deployment teams are currently working at Idaho Correctional Institution — Orofino (ICIO) and North Idaho Correctional Institution (NICI). The deployment is going well and we expect both facilities to be successfully transitioned by the end of this week.

Once ICIO and NICI are complete, work will begin at St. Anthonys (SAWC) and Idaho Falls CRC (IFCRC) on September 2nd. Those facilities will be quick, so the teams will then move to Pocatello Womens Correctional Center (PWCC) and Twin Falls CRC (TFCRC) on or around September 4th.

IC Solutions Team 1 will begin work at Nampa CRC on Wednesday September 10th with an anticipated completion date of Thursday September 11th. Once Nampa CRC is complete, they will begin work at Idaho State Correction Center (ISCC).

IC Solutions Team 2 will begin work at Idaho State Correctional Institute (ISCI) on Monday September 8th with an anticipated completion date of Thursday September 18th. Once ISCI is complete, they will begin work at Idaho Maximum Security Institution (IMSI).

Here is another view of the dates work is expected to begin at these facilities:

SAWC — Tuesday September 2 (Team 1)

IFCRC — Tuesday September 2 (Team 2)

PWCC — Thursday September 4 (Team 1)

TFCRC — Thursday September 4 (Team 2)

ISCI — Monday September 8 (Team 2)

Nampa CRC — Wednesday September 10 (Team 1)

TV-CRC, IMSI, SICI, and MVTC will follow. The start dates are tentative depending how smoothly the transition goes for the other facilities. All facilities are expected to be transitioned to ViaPath by September 30th.

Reminder:

After your facility transitions to ViaPath, the JPay tablets will no longer be on Wi-Fi. However, the Kiosks will remain connected to JPay services for a while longer. We do not have an official cut-off date for JPay services yet. The date of the cut-off of JPay services will also be communicated once we know.

If you have any other questions or worries that have not been addressed, you can fill out a Concern Form and send it to Central Office — Contracts.

Multiple murder charges filed over death at Idaho contract prison.

Five men incarcerated at the Saguaro Correction Center — an Idaho contract prison in Eloy, Ariz. — have been charged with first-degree murder for the May 4, 2024 death of 46-year-old Anton Myklebust.

Myklebust was one of roughly 860 men sent by Hawai’i to the CoreCivic facility as a result of the state’s prisons being overcrowded. According to Honolulu Civil Beat reporter Kevin Dayton, he was nearing the end of his 20-year prison sentence for methamphetamine trafficking and kidnapping when he was found beaten and strangled to death.

Idaho and Montana also contract the facility to house their prisoner overflow.

“The Myklebust murder and other violence at the Arizona prison last year prompted the ACLU of Hawai’i to call for a federal investigation of Saguaro. The ACLU has cited a variety of problems at the prison including the murder, a separate inmate stabbing last year and a drug smuggling and overdose deaths,” Dayton writes.

Read Dayton’s full article “6 Charged in Killing of Hawai’i Inmate At Arizona Prison” here.

Sister of man slain in Idaho prison argues for government transparency.

By Hallie Warnock Johnson

A shorter version of this story appeared in the Idaho Statesman on August 3rd, 2025.

Recently, Moscow police released hundreds of unsealed documents related to the University of Idaho murders case, just hours after the sentencing. While disturbing to read, the public has a legal right to access such information.

In April, it was reported that James Johnson was sentenced in the murder of his cellmate (my brother), Milo Warnock, at Idaho State Correctional Center. Weeks after the sentencing, I made a public records request to the Idaho State Police for the investigatory reports in that case. I received a denial citing that law enforcement investigatory records and Department of Correction records are exempt from public disclosure. In actuality, those records may be subject to release, but will require petitioning the denial. At best, the state wishes to impose obstacles to prevent the release of information. At worst, it hides its own incompetence, corruption and culpability. Either way, it is disrespectful to the citizens that it serves.

The right to records isn’t about sensationalizing a tragedy. It’s about ensuring transparency and accountability. Even if no one ever requests a report, the possibility encourages thorough investigations. While the release of records of a civilian murder may shed light on the incident, what outcome do we seek as a result?

When individuals entrusted in the care of the state are harmed, it is of utmost importance that the public has visibility into those transgressions. Incarcerated individuals are a vulnerable population, unable to exercise choices to maximize personal safety. Public access to investigatory reports of government agencies may influence changes that can be enacted to ensure that others are not similarly harmed. We cannot wholly trust that the system will do the right thing in the absence of unbiased oversight and influence of public opinion.

Irrespective of the varying viewpoints regarding justice and incarceration, I believe the majority of my fellow Americans agree that we have a right to information.

About the author:
Hallie Warnock Johnson was raised in Lewiston, Idaho and is a graduate of the University of Idaho. She developed a keen interest in prison reform advocacy after her brother, a non-violent DUI offender, was murdered by his cellmate in an Idaho prison in 2023. Her voice has been captured via letters to the editor in the Idaho Statesman and the Lewiston Tribune. She aims to continue writing and is interested in connecting with action-oriented advocacy groups, and is open to speaking engagements.

By day, Hallie works as a software developer at Amazon. She currently resides in the Ballard neighborhood of Seattle with her husband and their (almost) four-year-old son.

Jason Glasscock covers GettingOut fiasco in Wisconsin prisons.

By Jason R. Glascock, Racine Correctional Institution

[Editor’s note: The Idaho Department of Correction is currently in the process of replacing its prison messaging and media provider, JPay, with GettingOut (formerly GTL). The agency’s residents and their loved ones are curious as to what to expect from the new service.

Earlier this year we heard from Wisconsin prisoner Jason Glasscock, who described extreme delays and confusion in a similar switchover. 

Now that Wisconsin’s switchover is complete, Glasscock provides a thorough review of the service. ]

The IC Solutions Getting Out platform is poorly conceived, poorly designed, and poorly implemented across the board; and staff think that it’s inappropriate for prisoners to remark on the system.

The physical devices are eight inch screen tablets that are underpowered and have a high defect rate. While some are just setup incorrectly, others come damaged. The headphone jacks pop and crackle, sometimes painfully, in your ear. Some of the jacks broke after only a month of use.

On the plus side, the screens seem to be calibrated well.

As to network performance, the devices require a consistent Wi-Fi connection. If there is any interruption, the device sends the user back to the login screen.

The servers regularly go down. When they do, the user will experience what they think is content buffering, but the buffering will go on indefinitely. When communications fail through server or networking faults, the included apps hang when they don’t get the expected system messages. On pay-per-minute services, this burns through the users’ funds. Sensible system error handing provisions for imperfect communications and software issues appear to be missing, leading the apps to be stuck in an indefinite state. All we know is that the system stops providing content.

The software can simply be described as bad. It fails often. Screen real estate is taken up by huge headers that do nothing. Virtually all the apps are slow, have poor response time, and are prone to losing history and context. For example, the Westlaw library app has a full third of the screen used for a header. The app will either send the user back to its Home screen or shutdown completely after a few minutes, making research practically impossible.

The email app uses a message thread structure where each contact gets one thread. I can’t start a new thread for the same contact. Also, the number of messages in the threads appear to be related to response time.  After only a month of emailing, some of these threads take 10-12 seconds to load. What will it be after a year? Five years?

Each email is limited to 2,000 characters, but keyboard response time begins to degrade at only 1,000 characters, strongly deterring longer messages. At 1,600 characters the lag badly impedes typing. One aspect of the lag is when backspacing will pause on-screen making the user think that’s the current cursor location, and then it will start again and wipe out several words beyond the intended deletions.

The system uses a keyword scanner to approve or flag messages. If flagged, the email goes to a “pending” status for staff. Staff report that some emails that passed their review are not not being forwarded, and they don’t know why. Emails have been seen to sit in the pending state for up to four days.

The pay-per-minute profiles begin charging the user as soon as the profile is selected. In order to halt the charges the user must log off the tablet. If the tablet loses its Wi-Fi or server connection without logging off, the system will continue to charge the user even though the tablet has become unresponsive. People naturally just turn their devices off and walk away, and the meter remains running.

There is a mechanism for staff to post memos to the tablet such that the user must acknowledge having read them. These memos stay and each require three taps minimum to navigate through, so as these memos increase over the years the number taps and screens will likewise increase. Currently, it takes seven taps to get through what we have, and each memo lags and hangs as the app communicates with the server.

We are still having problems with Pluto TV buffering. Sometimes it buffers for a longer time than it shows content. Buffering appears to be related to network traffic at times, but at 2 AM there aren’t that many people awake using the network and it still buffers, indicating that other causes are also present.

From awkward, burdensome logins to losing context, the entire system gets a 1 out of 5. A fail.

 

James Mancuso covers Idaho beta test of Scandi-neato prison model.

The Idaho Department of Correction’s new Restoring Promise program has received plenty of local media coverage. But none from the nuanced perspective of a journalist embedded in the prison where the program is currently running.

For information you can trust, check out James Mancuso’s latest Prison Journalism Project article, “The Progressive Scandinavian Prison Model Comes to an Idaho Prison.

Idaho prison writer George Thornock shares from his experience as a prison hospice worker.

In the Prison Journalism Project article “The Long Walk Back to My Cell After Watching My Friend Die,” George Thornock brings awareness to hospice work in Idaho prisons.

Thornock is one of my closest, most trusted friends in prison. I remember finding him hours after the events in the article took place, attempting to process the experience by typing it up in the computer lab. It may have been the only time in the last decade that we’ve visited without us both laughing. He told me it was important to make clear that he has always respected and appreciated the staff member involved. But in the moment, the divide between them, supported by protocols, damaged him deep in the soul.

Did your loved one disappeared into Idaho’s prison system?

August 3, 2025

Today, while delivering an orientation to IDOC’s newest male arrivals, it was brought to my attention that they are currently experiencing issues with the resident phone and messaging system.

The men I spoke to are being processed through the Reception and Diagnostic Unit at the Idaho State Correctional Institution. It is possible that women arriving into the system are dealing with the same issue. Processing usually takes a few weeks, but in rare cases a couple of months.

One man I spoke to says he’s been unable attempting to log in to his unit’s JPay kiosk since Tuesday, and that it keeps giving him an error message stating that he doesn’t exist in IDOC’s system. Because he can’t log onto the kiosk, he can’t alert JPay Support of the problem.

He says that he is experiencing the same issue with ICSolutions.

I spoke to others RDU residents who described similar problems. One man said that when he was finally able to contact his family, they informed him that both Access Corrections and the IDOC Resident Finder couldn’t locate him.

I assured them that I would do what I could to let their loved ones know they’re okay and to alert the Central Office to the issue.*

If your loved one was recently transferred into IDOC custody and you are unable to find them in the system, try searching for help in the forums or contacting IDOC Central Office.

*Thank you for sharing this post.

Meister Archive: Art, Law, & Life Inside

Heyya Patrick’s readers and listeners.
This is David Meister.

I’m putting myself out there – drawing from over two decades of lived experience – to serve as a resource for friends and family of incarcerated individuals, and to provide raw insight into the dailies of prison life in Idaho. I’m not interested in filters, or kowtowing to the bull from prison bureaucrats.

I’ve been incarcerated for 23 years, and I’ve spent many of those years working to better myself, lifting up those around me, and trying to improve the prison system from the inside. I was a model prisoner – hell, I was even employed to create canvas paintings to hang inside the facilities. Beautification.

I hoped and wished and bought into the Idaho Department of Corrections message of a brighter future: dignity, respect, resources, successful reentry into society…

I’ve been disillusioned.
And I’d like to tell you why.

Visit

Hey IDOC Central Office, how about sending some Resident Withdrawal Forms to ISCI?

6.20.25

Dear Central Office staff,

Residents of Idaho State Correctional Institution Unit 14 have now been unable to obtain withdrawal request forms for multiple weeks in a row. According to our unit staff, the forms are out of stock and will show up whenever they show up. Because many of us rely on these forms to meet time-sensitive, financial obligations–including those imposed by courts–we would all greatly appreciate it if you could expedite the process.

In friendship and incarceration,
Patrick Irving

“What We Saw in Those Images From the El Salvador Mega Prison” — A PJP collab.

PJP writers react to the pictures of Homeland Security Secretary Kristi Noem standing in front of men packed tightly together in CECOT, the Central American nation’s notorious prison.

by Daniel X. Cohen, Troy Chapman, Jeffery Shockley, Patrick Irving, Cesar Hernandez, Angelo Sedillo, Jamie Silvonek, Derek LeCompte and Justin Slavinski

[This work first appeared on Prison Journalism Project.]

In late March, images of U.S. Homeland Security Secretary Kristi Noem standing in front of rows of men packed tightly together in a Salvadoran mega-prison spread across the globe.

Most of the men were sitting back-to-back on metal bunks, arranged in three levels, in a huge, crowded room. Some men were standing up. Many were wearing masks, and many were shirtless in identical white shorts.

Some commentators likened the images to 20th century concentration camps. Trump supporters have applauded the move as an effective strategy for discouraging immigration to the United States.

People locked up in U.S. prisons saw the images, too. Ten PJP contributors shared their reflections on the photos.

Cesar Hernandez, writing from Texas, said the images reminded him of his first day in prison, when he and four busloads of men were transported from a county jail to a processing center. “The guards packed us into two small cages where we waited to be further processed,” Hernandez wrote. “I looked at the two female and three male employees and could sense it was just another day for them.”

Meanwhile, Jamie Silvonek, who writes from Pennsylvania, remembered seeing the images for the first time on CNN. She and her cellmate watched the news while drinking coffee and cozying up under colorful crocheted blankets. The differences, between the men on the screen and her life in an incentive unit, “couldn’t be more stark,” she observed.

Read their full responses and more from other writers below.

— PJP Editors


When I was in High Desert State Prison, a high-security facility east of Redding near the Nevada border, sometimes we got rounded up and ordered to strip to our boxers and white undershirts (just like those guys in El Salvador). We’d be handcuffed and put on the benches in the dayroom while our cells were thoroughly searched. It was a very dehumanizing experience and made us feel like zoo animals or cattle being processed pre-slaughter.

— Daniel X. Cohen, California


When I saw the images of prisoners in El Salvador, it triggered memories of my own life in U.S. prisons. I’ve been in since Ronald Reagan was president and I’ve always found it difficult to communicate certain aspects of the experience. Being possessed, for instance, is a reality many of my readers would not intuitively understand.

I’m talking about being actually possessed by other human beings. Sometimes you can push this horrible reality to the back of your mind, but then government agents show up at your door and assert their possession, their ownership, of you. How? By showing you they can tell you to take your clothes off, for example, and force upon you whatever degree of vulnerability they demand. Or by telling you how to interact with your own family in the visiting room: “Sit up straight,” or “Face the desk,” or “Keep your feet on the floor.” I’ve seen guards tell people how to deal with their own children.

— Troy Chapman, Michigan


I have not experienced that exact form of treatment while serving my life sentence. But when there is a shakedown, corrections staff come to the housing unit and systematically inspect individual cells, searching for contraband. I have been through many humiliating strip searches — made to stand outside the cell, handcuffed with my forehead planted against the wall, wearing only boxers, a T-shirt and shower shoes as the contents of my cell were strewn about. If I dared move, it would have been considered a sign of aggression, and handled as such.

— Jeffery Shockley, Pennsylvania


I’ve never experienced anything like what I saw in the images of CECOT. But I once spent three weeks in an Idaho jail that housed a significant population of Latino men, some awaiting deportation. It was filthy and overcrowded — three men to a bunk, new arrivals on the floor. There was one dispenser for powder toothpaste and none for soap.

After watching four guys jump a dude over a peanut butter and jelly sandwich, I prepared myself for the worst by shaving off my long, blonde hair. And then I set out to see what could be done about these terrible conditions.

Jail staff were reluctant to produce jail policies when I asked but did so eventually. When I shared with them the policies they were violating, they used a pencil to revise them in their favor.

My neighbors soon joined in my attempts to confront our conditions. We eventually caught the attention of jail management, and found our concerns validated when they responded with significant action. Roughly 90% of the men on my unit were immediately transferred to nicer dorms. The rest of us, when offered a chance to give the unit a deep clean and paint job, were happy to stay as volunteers.

— Patrick Irving, Idaho


When I saw the images of El Salvador, I instantly recalled my first day in prison. Four buses had left the county jail, and I was in one of them. It felt like we were in a rush since the engine roared, as if we were hitting maximum speed. As soon as we got off the bus, a guard yelled: “You no longer belong to county! You now belong to the Texas Department of Criminal Justice!”

We arrived to a massive open space with several “stations.” We were wearing only torn and worn-out jumpsuits. Soon they strip-searched us six at a time, then gave us each a pair of boxers. Afterward, the guards packed us into two small cages where we waited to be further processed. I looked at the two female and three male employees and could sense it was just another day for them.

Next I was shaved bald. The barber was not gentle. It felt like the dull clippers were plucking my hair instead of shaving it. I was handed a towel and a tiny blue bar of soap, then sent to the shower. It was October, and that was the coldest shower I’ve ever taken.

Next I was given socks, a shirt, pants and shoes. I approached the desk so the two women could check me in. I had to undress again, so the guards could see I had no tattoos. One of the women asked me to step on a scale, took my photo for my ID card, then pressed my fingers into the ink. Finally, she placed a red plastic wristband on me and shipped me off to solitary confinement, where I would begin my long sentence.

When I saw the El Salvador photos, I was outraged. I knew everything was staged. I knew all those men would experience much worse things as soon as the cameras clicked off.

— Cesar Hernandez, Texas


To be honest, the images reminded me of the Central Florida Reception Center in Orlando. There, the officers screamed at you while you were packed in small rooms with many other men, wearing only boxers. I was filled with remorse for the men I saw on TV. Those are not living conditions for human beings.

 J.B., as told to PJP writer Justin Slavinski in an interview, Florida


Back in early March, when footage of mass deportation detainees were broadcast on every network, it enraged the majority of prisoners here at Northeast New Mexico Detention Facility. Some men were deeply upset because what they saw was so similar to their own degrading experiences.

One guy told me about a random unit shakedown he recalled from 2012. “They cattled us to the gym, stripped us down to boxers, then handcuffed us like a centipede in a nuts-to-butts fashion,” he said. He described how humiliating it had been being forced to wrap his arms around another man’s waist while cuffed. Seven more men were attached to this human centipede.

— Angelo Sedillo, New Mexico


I first saw the images from CECOT while watching CNN with my roommate one morning. The footage showed incarcerated men being escorted by prison guards, forced to walk while completely bent over, torsos nearly perpendicular to the ground, while their hands were cuffed behind their backs. I couldn’t believe what I was witnessing, but the dark irony of the moment didn’t escape me: My roommate and I, both incarcerated human beings, were watching footage of other incarcerated human beings.

Still, the differences between us couldn’t have been more stark. My roommate and I were comfortably enjoying our shared morning ritual of drinking coffee in our beds with colorful crocheted blankets, vaping e-cigarettes and sharing commentary as we watched the news on our personal TVs. Meanwhile, it appeared that the human beings confined in CECOT were forced to sleep and wake up on hard metal. I’m not sure what their morning rituals look like, but I doubt they include coffee and handmade blankets.

My conditions of confinement are significantly better than most people incarcerated in the U.S., which is to say nothing about people incarcerated in El Salvador. I live in an incentive unit, in which I’m allowed out of my cell most of the day. I have relative freedom of movement, access to college courses and educational materials, and the ability to talk to my support system on the outside at least twice a day. I have certainly endured horrible conditions during my incarceration, but nothing compared to those of CECOT.

— Jamie Silvonek, Pennsylvania


Seeing all of those alleged gang members in such a huge cage made me worried. I’ve been locked up in Trenton and Rahway, two maximum security prisons in New Jersey, and have seen what damage can be done by cramming people together. Some of those men in El Salvador are likely ex-gang members, or were never gang members, and that puts their lives in grave peril. I don’t think most people have seen firsthand what kind of violence happens when 10 people gang up on one: makeshift weapons, the smell of blood, the sound of skin popping as it’s being stabbed. You never recover from that. I remember seeing someone in a gang altercation, in Trenton, dive down a set of concrete steps as he was being stabbed by rival gang members, breaking several bones in his body. The man lived, but I was shocked by his desperation.

The question I keep asking: What if some of those men in El Salvador were trying to get out of gangs? Concentrating a large number of gang members in one wide-open place is more deadly than helpful. Perhaps that’s the point.

— Derek LeCompte, New Jersey


I have experienced humiliating things like this in prison. It brought back memories of shakedowns in a Florida prison, when we were made to strip to our boxers in front of female guards. Then we were made to get in what is termed “butts to nuts,” a tightly packed line, then herded into small dayrooms or sally ports as officers rifled through our belongings while gawking and jeering at us.

— R.P., as told to PJP writer Justin Slavinski in an interview, Florida