[Sent over JPay to IDOC residents 4.30.25]
Resident Communications Update/Memo #13
Topic: Deployment Schedule, Pricing and Packages
Deployment Schedule – We have received the deployment schedule. These dates are confirmed, barring any unforeseen circumstances that would cause a delay. Trainings for residents will occur on the deployment date.
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- Saguaro — Thursday, May 15th
- MVTC — Tuesday, May 20th
- Nampa CRC — Wednesday, May 21st
- Treasure Valley CRC — Thursday/Friday, May 22nd and 23rd
- East Boise CRC — Thursday/Friday, May 29th and 30th
- SICI — Wednesday, June 4th
- Twin Falls CRC — Friday, June 6th
- ICIO — Wednesday, June 11th
- NICI — Friday, June 13th
- SAWC — Tuesday, June 17th
- Idaho Falls CRC — Wednesday, June 18th
- ISCI — Thursday/Friday, June 26th and 27th
- IMSI — Thursday, July 3rd
- ISCC — Thursday/Friday, July 10th and 11th
- SWBCC — Wednesday, July 16th
- PWCC — Thursday/Friday, July 17th and 18th
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Pricing and Packages — Thank you to everyone for your patience as we worked to obtain more entertainment and pricing options. The approved pricing and packages are here:
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- Domestic Calls – $0.06 per minute
- International Calls – Cost+$0.06 per minute
- Free Profile – $0.00 per minute — ICS to provide unlimited access to the Free Profile which will at a minimum include access to the messaging application (per message fees apply), secure phone calling application (same per minute cost as a regular phone call), electronic forms, educational resources, PREA resources, documents/facility information, Wellness, commissary ordering, eBooks, radio, health requests, two games such as chess/checkers, a wallet application to access account balances/usage, calculator and dictionary.
- Premium Entertainment Profile – $0.05 per minute — Premium Entertainment Profile will be provided at a discounted rate of $.05/minute and include access to the entire catalog of acuity games, puzzles, movies/television, music, audiobooks/podcasts, eBooks, radio, newsfeeds as well as all Free Profile content.
- Messaging – $0.25 per message
- Photo Attachment (Inbound Only) $0.25 per attachment
- eCards – $0.25 per attachment
- Video Message (Inbound Only) – $0.35 per 30-second video message
- Video Visitation (Outbound Only) – $0.16 per minute
- Photo/Message Printing (black and white) – $0.25 per photo/message
- Photo/Message Printing (color) – $0.65 per photo/message
- Basic App Access Pass – $20.00 for 500 minutes – 50+ Basic Games, Anime, Classic Movies, Wellness, Music Channels — expires in 30 days
- Pluto TV – $15.00 for 30 days — TV and Movie Streaming
- Stingray Music Subscription – $18.00 for 30 days — Unlimited Monthly Music Subscription similar to Pandora
- VP Music Subscription – $35.00 for 30 days — Unlimited Monthly Music Subscription similar to Apple Music
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IDOC will keep providing information about the transition each week. If you have any other questions or worries that have not been addressed in the weekly memos, you can fill out a Concern Form and send it to Central Office — Contracts.
I’m not sure what all this is for sure but I’m gathering these are the dates they get the new tablets & the prices for what it’s gonna cost us family members for our loved one to have access to these features
Correct, prices and dates for the transition.
We received the following information in a memo last night. But I am now learning that loved ones in some countries outside the U.S. are unable to load the app and deposit funds.
Friends and Family Details — Friends and Family must create and fund an account with GettingOut to communicate via messaging. To Create an account, add funds, and schedule visits, Friends and Family will go to: http://www.GettingOut.com.
1. Create an account online at http://www.GettingOut.com/Create-Account.
2. Deposit funds using one of the following methods:
o Online at: http://www.GettingOut.com/Deposit-Funds.
o By phone: 1-866-516-0115.
o Mobile App on Android® or iOS®: GettingOut.
3. Connect via messages, photo sharing, or video visits.
The app is not working to add funds inside the US as well. I try to add funds and it just says “loading” I face tried via my phone app and online through my laptop. Will not work.
http://www.gettingout.com/Deposit-Funds that should help you out there Patty you have to create the account hope this helps you and have a blessed day.