Hey MuckRock.com, is your muckrocker broken?

Update:

After posting this epistle, I emailed this thread to several members of the MuckRock team, including the product outreach manager that I first reached out to in April. That email was the only one of five to bounce, suggesting to me that he has since moved on.

MuckRock COO Amanda Hickman kindly responded by email before the end of the day. According to their records, she said, the MuckRock support team answered my final inquiry May 27. She included what she said was their response and offered to answer further questions.

Unable to match the May 27 return to my own email records, I cannot say why I never received it. I can only say that I am relieved by Ms. Hickman’s tactful and timely response, as it allows me to continue believing in her organization and the people it serves.

“MuckRock is a nonprofit, collaborative news site that brings together journalists, researchers, activists, and regular citizens to request, analyze, and share government documents, making politics more transparent and democracies more informed.” — Muckrock.com


[This message forwarded from a resident of the Idaho State Correctional Institution.]

8.26.24

Hi MuckRock,

It’s Patrick Irving again. I approached your team by email early April to share that I was planning on devoting a year to strengthening the information networks used by criminal justice researchers and writers, and that I for some time had already been referring people to your platform. I emailed again in May with questions about using your service to submit public records requests to prison systems across the U.S. Can you please help me to understand why I’m still awaiting your response?

Since your info center and management team have fallen short in responding to my queries, I feel torn by the need to begin recanting months of referrals to your service. The excitement that I maintained for so long after reading about your mission and researching your team is nearly gone, replaced by the worry that your operations may be biased towards individuals who are researching and writing from incarceration–a population for which I am proud to champion.

Would anyone at MuckRock care to comment on my experience?

–Patrick Irving
bookofirving82431.com

One thought on “Hey MuckRock.com, is your muckrocker broken?”

  1. Good evening Pat I looked up muckrock it is just a typical site that wants money so I don’t even know if their info is all that legit I tried it of course they wanted me to give him a credit card so anyway if there’s anything I can do for you I will

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