[This memo sent to IDOC residents over JPay Aug. 27, 2025.]
The IC Solutions deployment teams are currently working at Idaho Correctional Institution — Orofino (ICIO) and North Idaho Correctional Institution (NICI). The deployment is going well and we expect both facilities to be successfully transitioned by the end of this week.
Once ICIO and NICI are complete, work will begin at St. Anthonys (SAWC) and Idaho Falls CRC (IFCRC) on September 2nd. Those facilities will be quick, so the teams will then move to Pocatello Womens Correctional Center (PWCC) and Twin Falls CRC (TFCRC) on or around September 4th.
IC Solutions Team 1 will begin work at Nampa CRC on Wednesday September 10th with an anticipated completion date of Thursday September 11th. Once Nampa CRC is complete, they will begin work at Idaho State Correction Center (ISCC).
IC Solutions Team 2 will begin work at Idaho State Correctional Institute (ISCI) on Monday September 8th with an anticipated completion date of Thursday September 18th. Once ISCI is complete, they will begin work at Idaho Maximum Security Institution (IMSI).
Here is another view of the dates work is expected to begin at these facilities:
SAWC — Tuesday September 2 (Team 1)
IFCRC — Tuesday September 2 (Team 2)
PWCC — Thursday September 4 (Team 1)
TFCRC — Thursday September 4 (Team 2)
ISCI — Monday September 8 (Team 2)
Nampa CRC — Wednesday September 10 (Team 1)
TV-CRC, IMSI, SICI, and MVTC will follow. The start dates are tentative depending how smoothly the transition goes for the other facilities. All facilities are expected to be transitioned to ViaPath by September 30th.
Reminder:
After your facility transitions to ViaPath, the JPay tablets will no longer be on Wi-Fi. However, the Kiosks will remain connected to JPay services for a while longer. We do not have an official cut-off date for JPay services yet. The date of the cut-off of JPay services will also be communicated once we know.
If you have any other questions or worries that have not been addressed, you can fill out a Concern Form and send it to Central Office — Contracts.