‘IDOC Resident Communications Update/Memo #2’ and COVID-19 ‘mortality switch extension’ memo.

[Posted to my dayroom 2.12.25. Link to IDOC memo post here ]

We are still planning the transition from JPay tablets to ViaPath in May 2025.

Many residents are asking if they can still use the old tablets. Yes, you can still use them. The stuff you downloaded can be used until the tablet starts working. When that happens, there will be a process to send the tablet back so the data from the tablet can be pulled and loaded to a USB drive. The tablet will be unlocked so it can be used outside the facility. Both the USB drive and the unlocked tablet will be sent to a home address. They cannot be sent back to a facility.

Frequently Asked Questions:

• • • • What are we changing to?
        • • IC Solutions has a new licensing contract with ViaPath Technologies to provide a free Bridge 8™ tablet to every resident.

• • • • What is the big difference between the old tablets and the new tablets?
        • • The old tablets are a hard drive and anything downloaded stays on them. The JPay tablets belong to the resident.
          • The new tablets use the cloud. Anything on your profile stays in the cloud, NOT on the tablet. These tablets belong to the facility, but your content stays in your cloud profile. If you move from one facility to another, you leave the tablet at the facility and a different tablet will be issued at the new facility.

• • • • What about stamps and media funds that haven’t been used yet?
        • • Transfer only what you plan to use before May 2025.

• • • • Will there be any free stuff on the new tablet?
        • • Yes! There will be things like FM radio, some eBooks, a couple of games, and other applications.

• • • • Why can’t you turn off the mortality switch on the old tablet?
        • • The mortality switch was only on the MP3 players which were sold to and used by residents prior to the JPay tablets. The tablets do not have a mortality switch.

IDOC will keep providing information about the switch, costs, how things work, services, and timelines every week. If you have any other questions, you can fill out a Concern Form and send it to Central Office–Contracts.

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[Sent to IDOC residents over JPay 7.17.20]

MSG FROM CENTURYLINK – Syncing your tablet

In an effort to ensure you have a working JPay player during the time your unit may be on secure status, JPay has pushed a mortality switch extension for 180 days. You can only get this extension by syncing to the kiosks. If you have not had the opportunity since July 10th to connect your JPay player please do so at your next opportunity. If you do not have access to a kiosk due to temporary housing in an area that does not have a kiosk, please send a handwritten concern form to CenturyLink Box 67 so they can create a list of who needs to be synced up.

Thank you.