[Sent to IDOC residents over JPay Sept. 10, 2025.]
Tablet Funding:
1. This information will also be available during deployment. Please remember that Friends and Family cannot fund the tablet activities through ViaPath or GettingOut. Currently the two options for depositing funds are the Trust account or the IC Solutions Debit Account.
2. The monthly transfer limit is being increased from $80 per month to $150 per month. The request was submitted today and IC Solutions is working to update the system.
Videograms:
Securus (JPay) is working on a fix that will allow Videograms to be viewed on the JPay tablet without Wi-Fi. The solution will be deployed to Saguaro first, and if it works, it will be deployed to all kiosks!
Once the fix is deployed, you can download the Videograms that you would like to keep on your JPay tablet, and they will play when the JPay Wi-Fi is terminated.
Tablet Deployment Schedule:
The IC Solutions deployment teams are currently working at Idaho State Correction Center (ISCC) and Idaho State Correctional Institute (ISCI). Both facilities will have the new ViaPath tablets by Friday September 19th.
Then there will be a slight pause to allow for support of any issues or questions from the facilities with the new tablets.
Work at the remaining facilities is expected to begin as follows:
SBWCC — Wednesday October 1
TV CRC — Wednesday October 1
IMSI — Friday October 3
SICI — Monday October 6
MVTC — Monday October 13
Everyone should have a new ViaPath tablet by Wednesday October 15th!
Reminder:
After your facility transitions to ViaPath, the JPay tablets will no longer be on Wi-Fi. However, the Kiosks will remain connected to JPay services for a while longer. We do not have an official cut-off date for JPay services yet. The date of the cut-off of JPay services will also be communicated once we know.
If you have any other questions or worries that have not been addressed, you can fill out a Concern Form and send it to Central Office — Contracts.