August 3, 2025 — Today, while delivering an orientation to IDOC’s newest male arrivals, it was brought to my attention that the phone and messaging system is currently experiencing issues.
Those affected are currently being processed through the Reception and Diagnostic Unit at the Idaho State Correctional Institution. Processing usually takes a few weeks, but in rare cases it could be a couple of months.
One man I spoke to says he’s been unable attempting to log in to his unit’s JPay kiosk since Tuesday, and that the kiosk is giving him a message that he doesn’t exist in IDOC’s system. Because he cannot log onto the kiosk, he cannot alert JPay Support of the problem.
He says that he is experiencing the same issue with ICSolutions.
I spoke to others RDU residents who described similar problems. One man said that when he was finally able to contact his family, they informed him that both Access Corrections and the IDOC Resident Finder couldn’t locate him.
I assured them I would do what I could* to let their loved ones know they’re okay and to alert the Central Office to the issue.
If your loved one was recently transferred into IDOC custody and you are unable to find them in the system, try searching for help in the forums or contacting IDOC Central Office.
*Thank you for sharing this post.