[Sent from IDOC to its residents over JPay April 23, 2025]
Topic: Pricing and Packages, Mortality Lock, Deployment Schedule
Pricing and Packages — We have come to an agreement on pricing and more entertainment options in the form of a premium profile, two music subscriptions, and a TV subscription. Once these are finalized in writing, we will share the details via weekly memo. We expect this to be complete by May 1st.
Mortality Lock — As previously shared in Memo 10, JPay (Securus) has agreed to remove the mortality lock from the kiosks. They planned to have that completed before this week; however, legal teams have gotten involved, and it is taking longer than expected. We will continue to provide updates on this topic until the lock is removed.
Deployment Schedule — We expect to be cleared to send the full schedule by the end of this week. Once we have the confirmation, another memo will be immediately sent to everyone.
IDOC will keep providing information about the transition, costs, how things work, services, and timelines every week. If you have any other questions or worries that have not been addressed in the weekly memos, you can fill out a Concern Form and send it to Central Office Contracts.
I was wondering how I could get a copy of my messages from while I was incarcerated from my JPay account? I have emailed JPay but have not received a reply or heard back from them in any way yet. What are my options? I need these for legal reasons.
Thank you for the question, Megan. I’m sorry to hear that you’re struggling to retrieve your messages from JPay. Because I’m not much of a legal guy, and because I rely on others to access the internet for me, I’m unaware of ways to compel the release of messages you received while incarcerated. But seeing as how you’ve already contacted JPay, maybe you can reach out with this question to your DOC’s contract monitor? I wish you all the luck in finding a solution.